Monday, September 3, 2012

Fix - Citrix XenAppWeb.msi v11.0.0.5357 problem with IE9

Hopefully, this will save someone lots of hair-pulling.

Symptoms:
IE9 crash on connection, IE9 goes into install loop upon connection with web interface.

Other error messages during debug process:
"The configuration manager cannot be initialized"

Offending client version information:
11.0.0.5357 - GUID {388C130B-0079-46B4-A0D5-DC2DD7A89A7B}

Solution:
This is a known problem see Citrix KB CTX126653 and CTX129082


Download client Online Plug-in 12.3, Release Date: 4/16/2012


Other useful KBs:

Manually removing files that might remain after uninstalling the Citrix receiver for Windows.

http://support.citrix.com/article/CTX325140


This article has a table with GUIDs that might be useful:
http://support.citrix.com/article/CTX121917